If you are an administrator and the Fan Page does not appear in the connection dropdown, log in to your personal Facebook page and check the business integrations. You may need to grant Welov additional permissions to access the statistics: https://www.facebook.com/settings?tab=business_tools

If you don't have admin rights, ask someone who does to add you. Go to the page and click Page Settings > Page Roles. Enter the email of the user you want to add, choose administrator, and click Add.

It's probably a permissions or linking issue. Before connecting a profile in Welov, confirm the following:

Once you have made the necessary changes, try to connect or reconnect your Instagram profile in Welov.

Connect Instagram Business through another user who has admin access or create a new user and complete the above checks to link from that profile.

Unlink the current Facebook page and link Instagram to a different Facebook page.

Facebook offers an alternative solution: convert the Instagram account to personal, then back to Business (and linking the accounts as discussed above). We strongly advise against this option, as it carries the risk of losing valuable statistical information during the transfer process.

If you've checked everything and still can't connect, it's likely a Facebook bug. It's been active for some time, preventing you from connecting to some Instagram Business accounts. Facebook still hasn't provided a solution. See this page for more information.

Make sure the user name and password for the account are correct.

Verify that the Twitter account is connected to our data provider, Metricool, in the Installed Applications section. Connect to Metricool by pressing the red button. Follow the instructions on the screen.

⚠️It is crucial that you are NOT logged in to any X account on the device you are using at the time of connection.

Check if you're a channel administrator, click on your account image, go to Settings, and then click on Account > Add or remove administrators > Manage permissions. You will see the main owner and the rest of the team.

If you're not an administrator, ask an account owner to set you up as one. Click on the account image > Settings > Account > Add or remove administrators > Manage permissions > Re-enter the password and choose an option.

You can obtain more information in this link.

Make sure you are not trying to connect a personal profile.

If you don't have an administrator role, ask an administrator to assign you a professional page role. To add an administrator, go to the super admin view, click Admin Tools, select Manage administrators, and then Add administrator. Enter the user's name, choose the role, and save.

If you are an administrator and cannot connect the account, make sure the it is associated with a fan page that you are the administrator of.

If you are not an administrator, you have to ask an account administrator to assign you an administrator role: go to the ad manager settings section > Under Ad account roles, select Add people > Enter the email of the user you want to add > Use the drop-down menu to choose their role > Confirm.

If you are an administrator or owner, verify that the Gmail account you are connected to is associated with this Google My Business location. It may be associated with a different Gmail account.

If you are not an administrator, ask an owner to assign you this role: Log in to Google My Business (if you have multiple locations, open the one you want to manage) > Click on Users > Invite new users > Enter the email of the user you want to add > Choose Administrator role > Invite. You can learn more at this link.

If you have successfully connected the app and do not see any data, it is important that you verify the account.