If you notice that some data isn't updating or is missing, a data source might be disconnected. Reconnect it promptly to avoid data loss.
✅ How to reconnect a profile step by step
Go to the «Installed Applications» section.
Check the status of applications:
Green: Connected and functioning properly.
Red: Disconnected; needs reconnection.
Click on "Reconnect" or "Connect in Metricool" (for X/Twitter profiles).
Follow the specific instructions for the corresponding social network and reauthorize access.
Repeat the process for each disconnected profile.
🔔 Disconnection alerts
Welov will notify you when a profile is disconnected:
In-app notification: A red alert will appear. Click on "Go to applications settings" and follow the steps to reconnect.
Email: Users with Owner and Administrator roles will receive an email with the subject "An error occurred while fetching data from [Data source name] - [Profile name]". Click on "Reconnect" and follow the instructions. If the source isn't reconnected, a weekly reminder email will be sent.
⚠️ What happens if you don't reconnect a social profile?
The source will stop collecting data, and it won't appear in the tool. Depending on the disconnection duration and data history, you might lose unrecoverable information.